ICF Group have been working with Royal Caribbean Cruise Lines (RCCL) since the start of 2020, to enhance their medical facilities for fleets across the globe; coordinating between the Centers for Disease Control and Prevention (CDC), RCCL and its subsidiaries. It was a challenging time, especially in the midst of a pandemic that saw lockdowns…

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What is your scope of work?  I am responsible for the organisation’s quality, OHS management systems and BizSafe certification. I also assist in the review and streamlining of operational and system processes to improve efficiencies. Other responsibilities include quality control of products and services provided by the group.   What was it like before digitalisation?…

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